exciting news

At Kbase Connect there is alway something going on and we like to share these things with you on this page. We love sharing with you and here are a few of the latest events. If there is anything you would like us to mention please let us know.

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ARM reveal their support for our Service

ARM use Policy Central for their world wide operation - After working with ARM Holdings for a number of years we are proud to inform you of the story of how we have developed bespoke software to help this global organisation comply with their requirements for providing all of their world-wide staff with key business critical information on HR and Health & Safety policies, procedures and handbooks.

ARM wanted an online system that would allow their staff to easily find key information needed, whenever required, as well as reviewing, understanding and accepting key business critical policies. In addition to this, administrators needed to be able to manage this information in an easy to use interface that gave advanced features for managing the scope, monitoring, acceptance, reviewing, auditing, change management of a policy or document. The ARM project was rolled out world wide on time, on budget and within plan.

"We use Policy Central across our worldwide operation and it has helped us disseminate business critical policies, procedures and handbooks to all of our staff, allowing them to read, review and accept them whilst monitoring progress and maintaining audit trails of changes made". Naomi Bowman – ARM Holdings

You can find out more about Policy Central by clicking here

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Big move! Our new home at the Science Park

After 10 years of being located in Yate we have been given an opportunity we could not refuse! Through our connections with "What's Right CIC" Kbase have secured offices at the new Bristol and Bath Science Park at Emerson's Green in Bristol. This is an amazing chance to develop and grow Kbase further in prestigious surroundings amongst World-Class businesses such as Rolls Royce & BAe to name just two, all with Tech interests at their core!

As you can see from the below photos it is a fanastic environment to work in. Please feel free to come and visit us.

More information about the Science Park can be found here.

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Support! Improving the way we help you

We have taken a leaf out of our own book and invested in a new help desk system that will allow us to provide you with even better response and support.

All calls into the business will now flow through our new system and will be logged for analysis and review. You can bypass the phone call and save time and money by logging a support call directly from our website. You will be emailed a username and password that will allow you to track the progress of your call and where necessary we will call you back with a resolution or further instructions on how to resolve your support call.

Clicking on the Support button will open this screen for you to complete. By doing so will insert your ticket directly into our support system.

We are also changing our telephone number to make it easier to route your calls to the correct person. They will be:

• Admin: 0845 2968 410
• Sales: 0845 2968 420
• Support: 0845 2968 430

We also hope you will find this new website easier to use and locate the service you need from us. Your feedback will be much appreciated.